Fundamentals of Case Management Practice Skills for the Human Services Fifth Edition by Nancy Summers

This book/workbook is a step-by-step guide through the case management process, 
from intake and assessment to referrals and termination. The fifth edition focuses 
on what is most important for readers to consider, document, and pass along in each 
step of the human services process. Chapters walk readers through each step of the case management process, 
while realistic exercises drawn from active professionals 
expose readers to a broad range of true-to-life circumstances and difficulties.