Emotional Intelligence for Leadership Effectiveness: Management Opportunities and Challenges during Times of Crisis

This new volume provides a broad yet in-depth examination of the workplace challenges faced due to COVID-19 through the lens of emotional intelligence and the roles of leadership. Offering multiple perspectives—theoretical, philosophical, qualitative, and quantitative, this volume brings together many voices from leadership experts on how to effectively apply emotional intelligence principles and strategies to navigate the mental and psychological challenges facing the workforce as well as those in management roles.

The book covers:

• How to use emotional intelligence as a tool to manage conflict, emotions, and behavior during crisis

• How to adapt—and even thrive—in the "new normal"

• How to gauge and enhance emotional resilience of leadership and the workforce

• How to practice ethical leadership in crisis management

• How to use mediative fuzzy logic to deal with inconsistent information, providing a solution when contradiction exists

• How to encourage self-care approaches during the pandemic COVID-19

• How to build a supportive organizational culture that helps to promote encouragement, strong team connections, continuous education, and investments in staff development

The thoughtful and creative studies and solutions presented here will be of immense value to those in leadership roles in all kinds of workplaces. It will be valuable for human resource and organizational behavior management professionals, government policymakers, educators, and many others.