Question 1

How long does it take to process and fulfill an order?

Accepted Answer

We typically require 1-3 business days to process and fulfill your order. Each sweatshirt is carefully embroidered to ensure excellent craftsmanship.

Question 2

What are the available shipping options?

Accepted Answer

We offer various shipping methods, including standard and expedited options. The specific options and associated charges will be displayed during the checkout process.

Question 3

How long does shipping take?

Accepted Answer

The shipping time depends on your location and the chosen shipping method. While we provide estimated shipping times, please note that they are not guaranteed due to factors beyond our control, such as customs delays or unforeseen circumstances.

Question 4

Can I track my order?

Accepted Answer

Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Question 5

What is your return policy?

Accepted Answer

We accept returns and exchanges within 30 days from the date of delivery. To initiate a return or exchange, please contact our customer support team with your order details and reason for the return. They will assist you throughout the process.

Question 6

What are the eligibility criteria for returns?

Accepted Answer

To be eligible for a return or exchange, the sweatshirt must be unused, in the same condition as received, and have the original tags attached. Please ensure the item is free from any stains, odors, or signs of wear.

Question 7

Who covers the return shipping costs?

Accepted Answer

The customer is responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of the sweatshirt.

Question 8

The customer is responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of the sweatshirt.

Accepted Answer

Once we receive the returned item and verify its condition, we will initiate a refund to your original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.

Question 9

How can I contact customer support?

Accepted Answer

For any further questions or assistance, please reach out to our customer support team. They will be happy to help you with any inquiries or concerns.

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