Therapeutic Communications For Health Care 3rd Ed By Tamparo -Test Bank
Chapter 1: Therapeutic Communication Skills
MODIFIED TRUE/FALSE
1. In Western culture, 4 to 12 feet is considered public space whereas personal space is 1 1/2 to 4 feet. _________________________
ANS: F, 12 to 15 feet
PTS: 1
2. Finger tapping commonly means indifference. _________________________
ANS: T PTS: 1
3. Rubbing the nose usually means lying. _________________________
ANS: F, puzzlement
PTS: 1
4. Listening with a “third ear” means listening with your ears and your eyes. ______________________________________________________________________
ANS: F, being aware of what is not being said as much as what is being said
PTS: 1
5. One of the greatest barriers to listening occurs when receivers misinterpret the message. _________________________
ANS: F, are distracted
PTS: 1
6. Self-assessment helps us determine who we are as seen by ourselves and by others. _________________________
ANS: T PTS: 1
MULTIPLE CHOICE
1. Human relations professional skills are
|
a. |
sometimes referred to as intrapersonal, professional skills |
|
b. |
verbal and technical skills only |
|
c. |
translated into social and therapeutic communications |
|
d. |
used in both professional and personal relationships |
ANS: D PTS: 1
2. Therapeutic professional communication is influenced by
|
a. |
moral and spiritual values |
c. |
internal and external milieu |
|
b. |
cultural customs and traditions |
d. |
a and b |
ANS: D PTS: 1
3. In order to have positive self-acceptance, we must have
|
a. |
a balanced public and ideal self |
|
b. |
congruency among our three selves |
|
c. |
a smaller hidden self |
|
d. |
a stronger public self |
ANS: B PTS: 1
4. Personal space refers to
|
a. |
our warmth, liking,and interest in others |
|
b. |
the distance we are comfortable with others |
|
c. |
a barometer of our feelings |
|
d. |
b and c |
ANS: B PTS: 1
5. Effective team communication is
|
a. |
built on trust |
|
b. |
rarely influenced by culture |
|
c. |
always more effective face-to-face |
|
d. |
better when written |
ANS: A PTS: 1
6. The goals of effective listening include
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