Question 1

Shipping

Accepted Answer

Please note, shipping time may vary depending on your location and customs processing, so I can’t guarantee that items will be received by a certain date - it's out of your control. The transit time will also be affected by any busy season (e.g. Christmas) or your local holidays

Question 2

Return policy

Accepted Answer

In case of return or exchange of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale)

Question 3

Gift wrapping and packaging

Accepted Answer

I can wrap your purchases in gift paper with a ribbon bow. Price $3 or more. If you need gift wrapping please contact me

Question 4

Sizing details

Accepted Answer

Each listing contains the information about the size

Question 5

Non-delivery

Accepted Answer

Please ensure that the address is correct prior to placing an order. If any package is refused upon delivery, is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the buyer is responsible for paying the subsequent reshipment fees

Question 6

Lost parcel

Accepted Answer

If your items didn't arrive within 45 days, contact me and I will log an investigation through Ukrainian Post. Once this is completed, they will contact your country Post and will both conduct an investigation in an attempt to locate your package. If the package is officially recognized lost, 100% refund is guaranteed

BailongPolice

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