Returns & Exchanges

In the event, the Items delivered to you any of the following items:

Items that are physically damaged or defective;
Items that varies from the description;
Items that are wrongly delivered;
Wrong Color;
Wrong Style;
Wrong Size;

Shipping:

We are shipping orders as soon as possible.

We will try for fastest delivery, but bear with us for delays.

We are in constant touch with courier partners for deliveries.

Cancellation:

Once the shipment has been handed over to courier we won't be able to cancel or refund the same.

If in any case we are unable to make it reach to you due to local area restrictions we will hold the shipment for you.

In extreme circumstances, we will credit your account with the same value and we will try and recall the shipment!

Replacement

We won't be doing replacement unless product received are damaged

No exchange is possible because of hygiene reasons.

All products must have original sticker label and other labels attached. Without it, the returns and exchanges will not be processed.

Cancellation of orders:

You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email along with your Order Id to brandypagwi@outlook.com. Our Customer Service Executives will contact you for confirmation of the cancellation request.

After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order depends on the policy of your Bank. You will be notified about the cancellation of your order vide email.

We may at any time at our sole discretion cancel your order after intimating you about our decision to cancel your order by writing to your registered email id. In the event of any such cancellation, You may opt to replace the order with a new order after making any additional payment as applicable after adjustment or request for the refund the amount to your bank account.

Refunds & Exchanges:

We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, You have to send an email to brandypagwi@outlook.com along with the details of the order, nature of issues, photographs of the defective product.
Also do note that the colour of the T-shirt and design may slightly vary from the ones displayed on our website, social media pages and our ads.
Returns and refunds are not possible if there is slight variation in colour or design of the product delivered.
Also, In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then will not be responsible for refunding the amounts paid to you.
However, you may still opt for exchange and returns in an aforementioned manner. All applicable refunds shall be made to the bank account from which you had processed the payment.

Also kindly note that all exchanges and returns are accepted only after the customer informs us of any issue (including but not limited to size, quality etc).

In any genuine case of replacement that we decide to do, the client shall return the product back to us first, we will not be bearing any charges for the return of the product and the person sending it to us will bear it the charges for shipping, after that we will send a new product to the person.
All products must have original sticker label attached. Without it, returns and exchanges will not be processed.
Please kindly note some items like joggers, phone covers, tank tops, raglan t-shirts, leggings, rompers etc cannot be returned as per company policy unless there is any manufacturing defect in them.

Please note the applicable shipping on COD charges shall not be refunded to you in any circumstances.

KatelynnDoyl

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