Question 1

SHIPPING

Accepted Answer

SHIPPING  💜 Please, keep in mind that at this time the only shipping options available are to the following countries: - USA; - Canada; - UK; France, Germany, Italy, Portugal, the Netherlands, Spain  Please, message me if you want to inquire about possible shipping to a different destination and I'll make sure to inform you if that's an option  💜 Please note that the current global situation may cause delays in transit of international package.  Please, try to place your order in advance.  💜 Estimated delivery times:  - USA: 2-8 weeks   - Canada: 4-8 weeks  - Europe: 2-6 weeks  💜 Please, keep in mind that delivery times  are estimated. I always do my best to ship your order as quickly as possible, but sadly, I am not responsible and can in no way affect the time it takes the parcel to get to you. You can always contact me though should you have any concerns as to the whereabouts of your parcel and I'll be happy to help in any way I can.  💜 Shipping companies are always extremely busy in holiday season, so if your order is a gift with a shipping deadline, please contact me before placing your order, and I'll be sure to inform you if your item will make it in time.

Question 2

CARE INSTRUCTIONS

Accepted Answer

Hand wash in cool water (30°C) with a mild soap baby detergent; gently squeeze the toy, no twisting, so as not rip the threads; dry on a horizontal surface, do not hang; crochet toys should not be dried near heating appliances.

Question 3

CUSTOM FEES AND TAXES

Accepted Answer

Please be aware that some countries charge customs duties and taxes on packages that arrive in your country. These fees are withheld by your government and do not apply to your purchase from me. To expedite the customs process, we mark "Gift" on the customs declaration and indicate the value so that you do not pay customs duty.

Question 4

IF THE PARCEL IS BEING DELIVERED FOR A LONG TIME

Accepted Answer

We start looking for the parcel if, according to its tracking number, its location is not changed within 14 days. We will write an inquiry for search, according to the law, the Post Service can answer the inquiry from 30 till 90 days. For this period of time, the parcel will be either found and delivered, or recognized as lost. If the parcel is recognized as lost, you will get the 100% compensation of the order amount. If the parcel is found but delivered with long delay, you will not get the compensation. All terms are not exact but approximate. We have no control over teh work of the post service. The parcels are delayed in about 1% of cases.

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