Question 1

Order cancellation

Accepted Answer

✅ In this shop you can cancel the order within 2 hours.  ✅ If you refuse to receive the package or the package is returned from your country for any reason, the money for the order will be refunded minus shipping costs back and forth (even if there was free shipping when ordering)  ✅In the event that you have chosen express shipping, in which the package is not returned, but disposed of, the money for the order is not returned.  Thank you for understanding.

Question 2

Care instructions

Accepted Answer

Products can be washed in a washing machine at a temperature of 30°C, iron at a maximum temperature of 150°C. Do not bleach.  How to iron cotton products?  Products made from natural fabrics require special care and, now, we will try to highlight the basic principles of ironing cotton products. It is best to dry cotton products in their original form. It is best to try to straighten all creases and folds at this stage. Iron iron recommended in a slightly wet state. The temperature of a hot iron should not exceed 200 degrees Celsius. You can iron the product with an iron with steam function.

Question 3

Individual and personalized orders

Accepted Answer

Initials or name embroidered on towels and pillows upon request. On children's things you can embroider the name of the child.

Question 4

Which the filler inside the products (pillows, mats)?

Accepted Answer

Hollofiber is a modern non-woven material that has a hollow structure. Advantages: high elasticity, ability to keep in shape, elasticity, softness, environmental safety, hypoallergenicity, breathability, durability and resistance to repeated deformations, as well as fire resistance and antistaticity. The spring fibers that make up the non-woven fabric, provide its resistance to abrasion, weightless lightness, airiness and amazing softness, does not go astray during its operation. It is absolutely safe even for the smallest. Products made of this material can be washed easily at high temperatures with any cleaning agent.

Question 5

Which the filler inside the products (blankets)?

Accepted Answer

Alpolux is made of 2 types of material:synthetic fine fiber and natural merino wool-this provides an excellent microclimate,preventing heat from leaving,and allowing the body to breathe without discomfort from sweating and heat.% sheep wool in the composition 15-30%. It helps to keep warm and has a beneficial effect on the body. ADVANTAGES - retains its shape, - allows the body to "breathe", - heats well even in severe frosts, - environmentally friendly and safe, - wool in the composition has medicinal properties. - elastic and wear-resistant Alpolux is a hypoallergenic and environmentally friendly material. Therefore, it is often used when sewing products for children and allergy sufferers.

Question 6

Customs and import taxes

Accepted Answer

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Question 7

Wholesale Availability

Accepted Answer

Conditions of wholesale sales are discussed with each customer individually.

Question 8

Gift Wrapping & Packaging

Accepted Answer

Gift wrapping is possible upon request

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