Refund and Returns Policy

Refunds and exchanges are handled on a case-by-case basis. Please contact our customer support team submitting a ticket to our system, here Contact us. You can also reach our customer support by emailing us at yasukolouisea6@outlook.com.

IMPORTANT NOTE
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!

DAMAGED / INCORRECT ORDER
At Tagotee, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at yasukolouisea6@outlook.com and one of our helpful support staff will organise a reprint or a refund for you!

ORDER NOT RECEIVED
If your item has not arrived , please Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

RETURN & REFUND
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

To return your items, you should contact our customer service team. Please note that you will take responsibility for paying the shipping costs to return.

Please note : Items in used condition are not eligible for refunds or exchanges.

**Please make sure that:
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered

We accept refund/ exchange for the following reasons only:

– Damaged items

– The product received is not the same as on the website/store

– The product received is not what you ordered

– Poor print quality

– Wrong color

– Wrong Size

MatthewHorn

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