Question 1

Where do you ship from?

Accepted Answer

We ship from the EU with DHL Express and UPS.

Question 2

What payment methods do you support?

Accepted Answer

We accept PayPal, Visa, MasterCard, Discover, and American Express, Klarna but feel free to contact us for other payment options.

Question 3

How long will it take to receive my order?

Accepted Answer

All orders within the EU are shipped and delivered 6-7 business days. US, Canada, Asia, Middle East 6-7 days time delivery with DHL and UPS.

Question 4

How can i track my order?

Accepted Answer

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us by email.

Question 5

Can i order as a gift for someone else?

Accepted Answer

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Question 6

How can I get a refund for my order?

Accepted Answer

If for any reason you are not completely satisfied with your purchase, within 100 days of placing your order, we will refund you for your purchase with no questions asked.

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