SHIPPING

💜 Please note that your country’s taxes do not include in the amount of the item, you should pay them when the item will be delivered to you
💜 Please, keep in mind that at this time the only shipping options available are to the following countries: - USA; - Canada; - UK; France, Germany, Italy, Portugal, the Netherlands, Spain
Please, message me if you want to inquire about possible shipping to a different destination and I'll make sure to inform you if that's an option

💜 Please note that the current global situation may cause delays in transit of international package.
Please, try to place your order in advance.
💜 Estimated delivery times:
- USA: 2-12 weeks
- Canada: 4-12 weeks
- Europe: 2-10 weeks
💜 Please, keep in mind that delivery times are estimated. I always do my best to ship your order as quickly as possible, but sadly, I am not responsible and can in no way affect the time it takes the parcel to get to you. You can always contact me though should you have any concerns as to the whereabouts of your parcel and I'll be happy to help in any way I can.
💜 Important! I don't accept delivery claims if less than 60 days have passed!
💜 Shipping companies are always extremely busy in holiday season, so if your order is a gift with a shipping deadline, please contact me before placing your order, and I'll be sure to inform you if your item will make it in time. After November 25, I do not guarantee delivery of packages before Christmas.
💜 If a package is delivered to your post office and you fail to pick it up, the package will be sent back to the sender and you will not be refunded. Please pick up your parcels.

RETURNS & EXCHANGES:

💜 By placing an order in this store, you accept our shipping/return policy.

💜 Returns and exchanges are not accepted.

💜 While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any claims afterward.
💜 All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.
💜 For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted
💜 If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.
💜 In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
💜 Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.
💜 We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. However, if the product is received in a damaged state, kindly let us know so we can make possible amends. Upon receipt of the order, if the product has damaged immediately inform us and provide a photo of the damage to the product.

💜 If you have any problems with your product or delivery, please write to me before leaving feedback, it is very important for me that you have a positive experience. I will take all measures to fix the problem as soon as possible without any additional charge. Your opinion is very important for me and my store.

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