Administrative Professional Procedures and Skills Canadian 3rd Edition Fulton Calkins - Test Bank

Chapter 1 Entering the Workforce and Becoming a

Professional

MULTICHOICE

1. What is an example of how technology is affecting administrative work?

(A) a decrease in knowledge

(B) an increase in multiculturalism

(C) a decrease in communication options

(D) an increase in educational requirements

Answer : (D)

2. Dr. W. Edwards Deming developed the quality concept that is still used today. What is an example

of Deming's concepts?

(A) Your work is submitted regularly for inspection to improve quality.

(B) Your organization encourages development of slogans.

(C) You work in a system of quotas and targets.

(D) You minimize costs by working with a single supplier.

Answer : (D)

3. All of the following statements about office culture are true except one. Which one is NOT true?

(A) Office culture can range from a casual to a formal atmosphere.

(B) Rules regarding office culture are set out in an office manual.

(C) Every organization has its own set of values, beliefs, and attitudes.

(D) Understanding workplace culture and structure can improve work performance.

Answer : (B)

4. What type of business organization is under the control of a board of directors and is publicly

owned?

(A) a partnership

(B) a sole proprietorship

(C) a corporation(D) a flattened organization

Answer : (C)

5. What are the three major categories of employability skills?

(A) personal management skills, motivational skills, and fundamental skills

(B) teamwork skills, work ethic skills, and conflict management skills

(C) fundamental skills, personal management skills, and teamwork skills

(D) work ethic skills, conflict management skills, and motivational skills

Answer : (C)

6. Which activity is characteristic of critical thinkers?

(A) supporting opinion with evidence

(B) looking for other people who will support their ideas

(C) focusing on one side of an issue

(D) focusing on errors in other people's ideas

Answer : (A)

7. What three items contribute to a professional image?

(A) professional appearance, skills, and qualities

(B) professional appearance, qualities, and certification

(C) professional growth, self-confidence, and certification

(D) professional growth, self-confidence, and skills

Answer : (A)

8. Which of the following best demonstrate emotion