Question 1

Where do we ship from?

Accepted Answer

We ship from Braga, Portugal.

Question 2

How do we ship?

Accepted Answer

We ship all orders with the Portuguese Postal Service (CTT) by CORREIO AZUL INTERNACIONAL (a priority mail service for up to 2kg correspondence) with Track & Trace information, or by PRIORITY REGISTERED AIR MAIL with acknowledgment of receipt (a signature will be obtained when the item is delivered by the postal services of your country). On the day of shipment, we add photos to each Etsy purchase of the parcel that was shipped to you, as well as the tracking number so that you can follow the order's route.

Question 3

What is the maximum weight we accept to ship?

Accepted Answer

The maximum weight we accept to ship cannot exceed 2 kg, including packaging. With only a few exceptions (heavy or very heavy items) we put our shipping prices in the values of up to 500g. And this weight has to include the packaging.  ***VERY IMPORTANT***: If your order has MULTIPLE ITEMS and is about or could exceed 500g, 1kg or 2kg please request a custom order. In the description of each product you will find information about its weight.

Question 4

Could we contact with the postal services or customs belonging to another country?

Accepted Answer

We hope that you understand that we cannot make any contact with the postal services or customs belonging to another country, as this is up to the nationals of the countries of destination. In case of loss or delay, we can only contact the Portuguese Postal Service (CTT).

Question 5

My order is marked as "Delivered" but i have not received it, what can I do?

Accepted Answer

The tracking number and package photo were added to your Etsy purchase the same day the order was delivered to the post office. Start by contacting us to let us know and to check the shipping address provided when you placed your order. Please follow also these steps: - Check with the post office; - Check with family members, neighbors, concierge, and work colleagues (if the item was shipped to your workplace); - Check your front porch and/or garden. If your package is still missing and in order to qualify for a refund, you will need to FILE a MISSING MAIL REPORT with the shipping provider, as well as a POLICE REPORT. Proof of BOTH reports must be provided to us to qualify for the refund. We will also be filling a Missing Mail Report.

Lia Incenses

Shop Bio

Shop Announcement

All Products

abre camino dried plant, road opener herb, eupatorium villosum, abre caminos, abre caminhos

hedge mustard dried plant, sisymbrium officinale, erissimo, erisimo

brazilian guaco dried plant, mikania hirsutissima, erva serpente, cipo cabeludo

sucupira dried whole seeds, pterodon emarginatus, sucupira beans, faveiro, sucupira lisa, sucupira branca

borututu dried bark, cochlospermum angolensis, burututu

barbatiman dried bark, stryphnodendron barbatiman, stryphnodendron adstringens, barbatimao

espinheira santa dried plant, congorosa, maytenus ilicifolia, monteverdia ilicifolia, cancrosa, chuchuwasi, maiteno

yellow uxi dried bark, uxi amarelo, endopleura uchi, uxi, uxi verdadeiro, pururu, uxi-pucu, uxi-liso

cats claw dried bark, uncaria tomentosa, griffe du chat, una de gato, unha de gato

yellow uxi cats claw bark tea, endopleura uchi, uncaria tomentosa, uxi amarelo e unha de gato

canela do velho dried plant, miconia albicans, old cinnamon, olds cinnamon

Frequently Asked Questions

Quick Links

Customer Happiness

Sign Up For Exclusive Deals & Offers